Privacy Policy
Dre Lucie Duclos Cosmetic Surgery Clinic
Last updated: February 9, 2026

The Dre Lucie Duclos Clinic (hereinafter “the Clinic”) is committed to protecting your personal information in accordance with Quebec’s Law 25 on the protection of personal information in the private sector and applicable federal laws.

1. Person Responsible for the Protection of Personal Information

In accordance with Law 25, the person responsible for the protection of personal information within the Clinic is:

Dre Lucie Duclos, MD, FRCSC
Dre Lucie Duclos Cosmetic Surgery Clinic
3350 Rosemont Boulevard, Montréal, Quebec H1X 1K3, Canada
Email: [email protected]
Phone: 514 252 0912

2. Personal Information Collected

We collect only the information necessary to provide our services:

  • Information you provide: name, email address, phone number, and health information submitted through our contact or appointment request forms.
  • Automatically collected data: IP address, browser type, pages visited, and browsing data collected through cookies and similar technologies.

3. Use of Information

Your information is used to:

  • Respond to your inquiries and ensure consultation follow-up.
  • Provide the Clinic’s services, including appointment scheduling.
  • Improve our website and your user experience.
  • Comply with our legal and regulatory obligations.

Your information will never be used for other purposes without your explicit consent.

4. Hosting and Data Security

Your data is protected by rigorous security measures:

  • Hosted in Canada: The website and data are hosted on a server located in Toronto (Ontario), Canada.
  • Secure backups: Backup copies are stored on a server located in the European Union (Finland), compliant with GDPR.
  • Encryption: All communications are encrypted (HTTPS/TLS). Files transferred through our secure transfer system are also encrypted.
  • Network protection: A content delivery network (CDN) provides security and performance protection.
  • Email: Emails are routed through a secure relay with in-transit encryption (TLS).

5. Sharing of Information with Third Parties

Your personal information is never sold, rented, or shared for commercial purposes. It may be shared with:

  • Technical service providers: web hosting, content delivery network (CDN), email services — all bound by contractual confidentiality obligations.
  • Analytics tools: Google Analytics is used to understand website usage. Collected data is anonymized.
  • Competent authorities: if required by law.

6. Secure File Transfer

The Clinic operates a self-hosted file transfer system located in Canada for secure document exchange. Files are:

  • Encrypted server-side.
  • Automatically deleted after expiration (7 days by default).
  • Password-protected.
  • Hosted exclusively in Canada.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Ensure proper website functionality.
  • Analyze performance and traffic (Google Analytics).
  • Save your language preferences (French / English).

You can manage your cookie preferences in your browser settings.

8. Data Retention

Your personal information is retained only for as long as necessary for the purposes for which it was collected, or as required by applicable legal obligations. Emails are subject to a limited retention policy.

9. Your Rights

Under Law 25, you have the following rights:

  • Access: View the information we hold about you.
  • Rectification: Have any inaccurate or incomplete information corrected.
  • Withdrawal of consent: Withdraw your consent at any time.
  • Deletion: Request the deletion of your information, subject to legal retention obligations.
  • Portability: Obtain a copy of your information in a structured format.

To exercise these rights, contact us at [email protected] or 514 252 0912.

10. Complaints

If you believe your rights have not been respected, you may file a complaint with the Commission d’accès à l’information du Québec (CAI):
www.cai.gouv.qc.ca

11. Changes

This policy may be updated to reflect legislative changes or updates to our practices. The most recent version will always be available on this page.

12. Contact

Dre Lucie Duclos Cosmetic Surgery Clinic
3350 Rosemont Boulevard, Montréal, Quebec H1X 1K3, Canada
Email: [email protected]
Phone: 514 252 0912